Refund & Return Policy

Last Updated: 2 January 2026

At genzlabel.com (“Website”, “we”, “our”, “us”), we value customer satisfaction and follow fair trade practices in accordance with Indian consumer protection laws. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

By placing an order on our Website, you agree to this policy.

1. 7-Day Return & Refund Policy

We offer a 7-day return and refund window from the date of delivery.

You may request a return, exchange, or refund if:

The product has a size issue
The product is damaged or defective
The wrong product has been delivered

Requests raised after 7 days from the date of delivery will not be accepted.

2. Mandatory Unboxing Video for Wrong or Damaged Products

For claims related to wrong product delivery, missing items, or damaged/defective products, a clear and continuous unboxing video is mandatory.

Unboxing Video Requirements:

Video must show the sealed delivery package before opening
Recording must be continuous, with no cuts, pauses, or edits
The product and issue must be clearly visible
Video must be recorded at the time of first opening the package

❗ If the wrong product is claimed without a valid unboxing video, the request will be automatically declined.
❗ Claims without proper video proof will not be accepted, even if an incorrect product is stated.

This policy is strictly enforced to prevent fraudulent or false claims.

3. Size-Related Returns & Exchanges

Requests must be made within 7 days of delivery
Product must be unused, unwashed, and in original condition
All original tags and packaging must be intact
Size exchanges are subject to product availability

4. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

Products used, washed, altered, or damaged by the customer
Products returned without original tags or packaging
Claims raised after the 7-day window
Wrong-product claims without a valid unboxing video

5. Refund Processing

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable unless the error occurred from our side

6. Exchange Policy

Exchanges are allowed only for eligible products
Exchanges depend on product availability
If a replacement product is unavailable, a refund will be issued

7. Order Cancellation

Orders may be cancelled before dispatch only
Once shipped, orders cannot be cancelled

8. Return Shipping

For size-related returns, return shipping costs may be borne by the customer
For wrong or damaged products (verified through unboxing video), return shipping will be arranged by genzlabel.com

9. Limitation of Liability

Incorrect return claims without proof
Loss or damage after successful delivery
Delays caused by courier partners or external factors

10. Changes to This Refund & Return Policy

genzlabel.com reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

11. Contact Information

Website: https://genzlabel.com
Email: support@genzlabel.com